Privacy Policy

    1. Personal data protection:

      You are a valued customer, and we recognize that protecting your privacy is important to you. For this reason, we are committed to protecting the personal information you provide in a variety of ways. We do not directly process any payments and do not store your credit card information. Secure socket layer ("SSL") technology is used for processing payment transactions with third- party service provider partners, such as HDFC, PayU, PayPal, EBS and Billdesk. Your Registration Information may be protected by a unique customer password and user ID. You should not disclose your password information to anyone and you should always remember to log off if using a shared computer. We have taken certain security protections in safeguarding your personal information. However, as with most electronic transactions, no method is 100% safe.

    2. Type of Information Collected:

      We may collect certain non-personal information such as your Internet Protocol ("IP") address, operating system, browser type, and Internet service provider. This type of information does not identify you personally. When you register with the Platform, we may also collect personal information that you provide such as your name, mailing address, email address, phone/mobile number, home country, zip code, and certain other information in event you log in via Facebook or other Social Media depending on your privacy settings including but not limited to your name, email address, profile picture, list of friends, education etc. ("Registration Information"). We use a third-party payment gateway for purchases, and other third party companies to monitor site traffic, which may, in some instances, store your information. By using this Platform or the Service, you consent to collection, storage, and use of the personal information you provide for any of the services that we offer, and you consent to our collection of any changes or updates that you may provide to any information you provide that is collected by Toours. We collect service-related, diagnostic, and performance information. This includes information about your activity (such as how you use our services, how you interact with others using our platform, and the like) log files, and diagnostic, crash, website, and performance logs and reports. For paid services, we may receive information and confirmations, such as payment, receipts, including from other third parties processing your payment. By using this Platform, you consent to share your geolocation data in order to publish information/advertisements of advertisements offered by users close to your location and vice-versa.

      1. Account Identity & Contacts:

        We use it to enable you to do login using Facebook account. We also pre-fill your information by showing auto-suggestion so that you type less. It also enables to do social sharing of the app with your friends by inviting them to download the app using your unique referral link. By doing this we map user's email id with the device and provide rewards on successful referral. We will store this information in the servers so as to run refer & earn program and map all user’s interactions.

      2. Device & App history: 

        We need your device permission to get information about your device, like OS (operating system) name, OS version, mobile network, hardware model, unique device identifier etc.We also need it to detect critical crashes and recover the app state.

      3. Location:

        To provide location-specific functionality like airport near you or hotels near you or cabs available near your current location.

      4. SMS:

        We need to send and receive SMS permission, so as to read your SMS and auto- populate One Time password received on your mobile number for authentication of payments while making a transaction.

      5. Calendar:

        This permission enables us to put your booking details on your calendar.

      6. Phone:

        We require access to make phone calls through the app. You can call us or airlines, hotels etc directly through the app.

      7. Photo/ Media/ Files:

        We allow you to install our app on your SD card and save your device memory. This permission is also required by the Google Maps service, to cache map data in hotels. This provides you a seamless Map based Hotel selection experience, even on low bandwidth network.

      8. Storage:

        By using this permission, we allow you to install our app on your SD card and save your phone device memory.

      9. Wi-Fi connection information:

        By using Wi-Fi connection details, we provide you a seamless experience depending upon your network such as image loading process. We try to use this information to optimize the app's performance on slow networks.

      10. Device ID & Call information:

        This permission is used to detect your Android ID using which we uniquely identify every user and map user related activities using your details using which we pre-populate your email id to ensure a seamless experience

      11. Prevent phone from sleeping:

        We use this so as to keep your device awake while we perform any operation to get data from servers. This ensures to have a smoother experience as device does not get locked automatically.

      12. In general, you can visit Toours website without telling us who you are or revealing any personal information about yourself. We track the Internet address of the domains from which people visit us and analyze this data for trends and statistics, but the individual user remains anonymous.
  1. Cookie:

    We may use cookies to manage our users’ sessions and to store preferences, tracking information, and language selection. Cookies may be used whether you register with us or not. "Cookies" are small text files transferred by a web server to your hard drive and thereafter stored on your computer. The types of information a cookie collects include the date and time you visited, your browsing history, your preferences, and your username. In some instances, our third-party service providers may use cookies on the Platform. We cannot control or access cookies used by third- party service providers. This Privacy Policy covers only Cookies used by us, and not any cookies used by third parties. You have the ability to either accept or decline the use of cookies on your computer, whether you are registered with us or not. Typically, you can configure your browser to not accept cookies. However, declining the use of cookies may limit your access to certain features of the Platform. For example, you may have difficulty logging in or using certain interactive features of the Platform, such as the Toours Forum or Comments feature.

  2. Third Parties

    With specific reference to third party advertising, we use third-party service providers to serve ads on our behalf across the Internet and sometimes on this site. They may collect anonymous information about your visits to our website, and your interaction with our products and services. They may also use information about your visits to this and other websites to target advertisements for goods and services. This anonymous information is collected through the use of a 'pixel tag', which is industry standard technology used by most major websites. No personally identifiable information is collected or used in this process. Such third parties do not know your name, phone number, address, email address, or any personally identifying information. If you would like more information about this practice and to know your choices about not having this anonymous information used by our third-party service provider, please click here

  3. How Your Information is used

    We may use information provided by you to:

    1. Enforce our Terms of Use, monitor user activity, such as keyword searches or new postings, and more effectively manage traffic on the Platform;
    2. Provide customer services, create and manage user accounts; and
    3. Assist you with technical difficulties. Also, we may share with third- party service providers certain information, such as your browser capabilities or operating system, that we have collected in order to better understand which advertisements and services may interest you.
  4. Disclosure:
    1. Toours does not sell or trade upon any of the above foregoing information without the consent of the user or customer. The foregoing information collected from the users/customers/travelers is put to the following use:
      1. Customer name, address, phone number, traveler’s name and age are shared with applicable service providers and/or vendors for the purpose of reservation and booking the services for the customer/traveler. Information like Credit Card Details and Net Banking Details are usually collected directly by the payment gateways and banks and not by Toours, but if ever stored or retained by us, remain internal and is never shared, except that they may be shared with third party private/government security agencies to screen for fraudulent activities. These details are also shared with certain third parties only for the purpose of processing 'Cash Back & Discounts' and Charge Backs, if applicable. On rare occasions, we may be required to disclose your personal information due to legal or regulatory requirements. In such instances, we reserve the right to disclose your personal information as required in order to comply with our legal obligations, including but not limited to complying with court orders, warrants, writs, service of process requirements, or discovery requests. We may also disclose information about our users to law enforcement officers or others, in the good faith belief that such disclosure is reasonably necessary to enforce these Terms and/or Privacy Policy; respond to claims that any Content violates the rights of third-parties; or protect the rights, property, or personal safety of Toours, our users or the general public; or we are in notice of any criminal activity being conducted via the Platform. You agree and acknowledge that we may not inform you prior to or after disclosures made according to this section. If substantially all of our assets are sold or merged into another company, the acquiring company shall be given access to your personal information without your consent. If we sell only a part of our business, the acquiring entity shall have access to your personal information without your consent and we may send you a notice regarding this sale.
  5. Accessing and Modifying Personal Information and Communication Preferences:
    1. You may access, remove, review, and/or make changes to personal information that you have provided to us via the Contact Support. If you register or respond to advertisements or posts on the Platform or post any content on the Platform, we may send you certain notifications, transaction confirmations, advertisements, promotions, surveys, text messages, specials and phone calls in relation to the Services. We may also send you any legally required notifications and certain notifications, including but not limited to, service related notices or notices regarding a change to any of our policies. For example, we may send you a notice regarding server problems or scheduled maintenance to the Platform. In order to opt-out of receiving these notices, you may need to deactivate your account. You can opt out of certain e-mail communications from us, including our newsletters, advice on buying and selling on the Platform, notifications that a user has commented on your posting, and notifications that you can refresh your posting. We will not change your preferences without your consent. You cannot opt out of receiving transactional communications from Toours related to your account.
    2. Toours takes appropriate steps to protect the information you share with us. We have implemented technology and security features and strict policy guidelines to safeguard the privacy of your personally identifiable information from unauthorized access and improper use or disclosure. Please contact us on legal@toours.com to obtain names and addresses of the specific entities that shall have access to your personal information in a given transaction.