Terms of Business

  1. Listing the services on the Platform:
    1. Services are listed on the Platform by virtue of the Toours Organiser' Vendor agreement. Toours Organiser is a platform that facilitates booking various tourist activities and other bookable services which include but are not limited to hotel, restaurant, flight, bus, car, rail, museum, movie and boat booking etc., through its website www.toours.com. We invite the respective vendors to list their services on the platform under the following categories:
      1. Hotels, Restaurants, Cafes, Eatery
      2. Rentals
      3. Transportation and Ticket
      4. Tourist Places, Heritage sites, museums, Galleries, Exhibitions, Fairs etc.
      5. Sea Ways, Rivers- Water transportation, Boats, Ferries
      6. Fun and Play, Water Parks, amusement parks, Zoo , Events and lessons
      7. Day and multi day tours, private tours
      8. Charter
      9. Custom products
  2. Maintaining the qualities as per the description:
    1. While posting the services on Platform, you need to disclose all the material information in the description of the services. For clarity it is stated that you agree to not to conceal any material information which might lure the User or renders the User unable to understand the services they are availing. You agree to maintain the quality of service as represented by you in the description provided therein on the Platform. Furthermore, you agree to maintain, at all time, when the service is listed or posted and available on the platform, ready to serve with all quality and specification
  3. Booking of the listed services by the Users:
    1. Once the services have been posted on the Platform, they are ready for booking by the Users. A User, as defined in our User agreement is the one who subscribes, purchases and/or books the services listed on the Platform, whether through manual or automated means, creates his/her/its account, logins into the platform in any manner whatsoever including persons browsing the platform and its content. Thus, it should be understood that you are the actual owner of the services which are listed on the Platform and subscribed by the Users.
  4. Platform and listing charges:
    1. At present we do not charge anything for posting services under one business category on the platform. However we reserve the right to impose listing charges as and when required, without giving any notice to the Vendor. We may send e-mail intimation to you detailing applicable charges on the services which have been listed on the platform.
    2. We charge an additional Rs.100/- per day per each additional business category.
  5. Subscription, Purchasing and Booking charges and their collection:
    1. All the Vendors are subject to the following collection sharing:
      • Sales commission as declared by the vendor during listing of the service(s) on the platform.
      • 2% percent non refundable transaction charge on all online transactions including but not limited to credit cards, debit cards, net banking, wallets, etc.
    2. All the subscription, purchasing and/ or booking charges ("collection") are collected by Toours Organiser for respective vendors. The collections, then, are then reflected in the vendor's account/profile on the Platform after adjusting the Toours Organiser charges provided hereinabove. All the invoices generated thereof are acknowledged and accepted by the Vendors. Toours Organiser reserves the right to amend the charges without any notice to the Vendor. However, any modification in the charges section 5.a. shall not have any retrospective effect. For removal of doubt it is clarified that after changes in the said section 5.a., further bookings shall be charged as per the amended section 5.a.
    3. Collection withdrawal requests: A Vendor can raise the withdrawal request as per his convenience on any date by providing requisite details (if not provided earlier). The Vendor also agrees to provide any additional details such as valid id proof, Tax id/PAN and Bank account details for receiving the credit of the collections.
    4. All withdrawal requests are processed on next Wednesday or the very next working day if it turns out to be a public holiday, without giving any regard to the day on which request was raised.
    5. The withdrawal request are processed on the conditions provided herein:
      1. The User provides feedback on account of services availed
      2. If the User fails to provide feedback, after ten (10) working days of the last date of availment of services by the User, whichever is earlier
  6. Adjustment of the refund and cancellation amount:
    1. The Toours Organiser reserves the right to adjust the withdrawal request amount with the pending refund and cancellation request amount and the, if any, received from the User(s). Toours Organiser charges are immediately debited form the Vendors account and reflected as debit in its profile. We may, occasionally, require to adjust the Toours Organiser charges with the withdrawal amount which the Vendor agrees hereby. Upon adjusting the refund and cancellation request, the withdrawal amount shall automatically be reduced by the amount adjusted. In the event Toours Organiser receives any refund and cancellation request from the User after the withdrawal request has been raised by the Vendor, it shall be adjusted with the refund and cancellation request the withdrawal amount shall be reduced by the amount refunded to the User. In the event of dispute between the Vendor and the User, the disputed amount shall be kept freezed till the resolution of dispute and the rightful owner of the amount is established. The disputed amount shall be credited to the rightful owner upon conclusion to the disputes. The final released amount can vary subject the foregoing.
  7. Minimum withdrawal amount:
    1. A Vendor shall be able to raise the withdrawal request once his account shows clear credit balance of INR 2500. Minimum withdrawal amount barrier stands crossed if the Vendor's account has INR 2500 in it. Subsequent refund and cancellation adjustments shall not disqualify the withdrawal request.
  8. No interest on the collections:
    1. The Vendor agrees, accepts and admits that Toours Organiser does not pay any interest on the collections.
  9. Performance of the Vendors and Service ratings:
    1. Upon successfully enjoying the services provided by you, the User is asked to rate the service listings available on the Platform. We do not guarantee good User ratings and User comments. We reserve the right to delist the services(s) if it has been found not to be in accordance with the description provided on the platform. Further, in order to keep the platform clean from non-performing Vendors and or low rated services which have not been subscribed for more than 6 months, we can delist the services and/ or delete the Non-performing Vendor's account without giving any notice.
  10. Protection of Personal data:
    1. We respect the privacy of our Users, Vendors, affiliates and any other person or entity we deal with via our Platform and therefore we have strict privacy policy to protect the personal data. Under these business terms and condition read with the Vendor agreement, you agree to hold Proprietary or Confidential Information, including Users data in strict confidence. You agree to not to make the Proprietary or Confidential Information including Users data available in any form to any third party or to use each other's Proprietary or Confidential Information for any purpose read with the Vendor agreement.
  11. Protection of the Copyrights:
    1. We respect the rights and thus you are restricted to upload, post, list or otherwise make available on the Platform any text, image, video, audio, sketch, service ("Content") which is copyrighted or patented, protected by trade secret or trademark, or otherwise subject to third party proprietary rights, including privacy and publicity rights, unless you are the owner of such rights or have permission or a license from their rightful owner to post the material.
  12. Unlawful use of the Platform:
    1. You will not use the Platform for any purpose that is unlawful or illegal under any law for the time being in force within or outside India or prohibited by this agreement, including both specific and implied. In addition, the Platform shall not be used in any manner, which could damage, disable, overburden or impair it or interfere with any other party's use and/or enjoyment of the Platform.
  13. Modification in the terms and conditions:
    1. Toours Organiser reserves the right to change the terms and conditions contained herein in this terms of business, the Vendor agreement, other service-specific terms and conditions, or any policies or guidelines governing the service, including without limitation, any of the information posted on the products and help sections of the platform or the content guidelines, submission requirements, pricing pages, terms and privacy notice pages, at any time and at its sole discretion. Toours Organiser may send you notice of changes to the Platform or the Terms. Furthermore, you understand and agree that from time to time you shall keep reviewing these terms and for the same you shall be solely responsible. Should you have any objection to any term or condition of these Terms, any guideline, or any subsequent changes thereto or become unhappy with Toours Organiser in any way, your only choice is to immediately discontinue use of Toours Organiser
  14. General:
    1. In all the instances where sections provided herein are conflicting with the Vendor Agreement, the Vendor Agreement shall prevail and operate. This section does not exclude the Vendors from complying the terms provided herein.
  15. Dispute:
    1. If any dispute, claim, controversy or difference arises out of or in connection with or in relation to these Terms of business, then Toours Organiser and the Vendor shall first try to settle the Dispute amicably through negotiations over a period of thirty (30) days commencing on the date on which a party first sends to the other party a written notice of the Dispute.

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